A Taobao agent is a person or organization that buys from Taobao.com on behalf of another person or company in exchange for a commission. Normally, a Taobao agent will be in charge of finding, buying, checking, and shipping goods from the Taobao seller to the client. (Sign up for Superbuy today)
- What is Superbuy?
- Why use Superbuy?
- How do I buy from Superbuy?
- Step 1: go sign up for Superbuy!
- Step 2: Select the item
- Step 3: Submit Order
- Step 4: Pay for Items
- Step 5: Superbuy Purchase
- Step 6: Superbuy Inspection and Storage
- Step 7: Submit for Delivery
- Step 8: Pay the international shipping fee deposit
- Step 9: Superbuy Delivery
- Step 10: Waiting for your package to arrive
- Step 11: Delivered & Review
- The shipping price of Superbuy
- How do I pay Superbuy?
- How long is shipping from Superbuy?
- How long will Superbuy hold items?
- Which Taobao agent is the best?
- FAQ: About Superbuy
- Superbuy Social Medias
What is Superbuy?
| Founded: | 2012 |
| Business type: | Taobao agent |
| Website: | https://superbuy.com |
| From: | China |
Superbuy founded in 2012, builds the most prestigious platform for overseas users to shop online for Chinese goods with ease.
Superbuy is an Internet-based platform where global users can enjoy easy access to one-stop services ranging from purchasing, order fulfillment, quality inspection, international shipping (through third-party couriers) to after-sales.
Currently, users can shop from over 20 well-known Chinese e-commerce platforms on Superbuy, and a variety of quality service providers have partnered with Superbuy to help all users to shop from China easier than ever before!
I ordered through them several times, and each time their customer service was excellent! The items were well packed, shipping was fast, and whenever the shipping costs are lower than expected, the difference in price is issued as store credit. I’ll order through them again soon! (Sign up for Superbuy today)
Why use Superbuy?
From my point of view, Superbuy is one of the best Taobao agents from China for the following reasons.
- Easy to use (In my opinion)
- Great customer service (u/SuperbuyMod)
- No service fee
- Competitive shipping fees
- “Tax-free -line”
- Free inspection photos
- Fully functional Superbuy mobile app, rebates
- Supports EU IOSS
- Accepts PayPal
I think Superbuy is a very professional shopping agent service with free standard services. Superbuy will deliver Chinese products to you no matter where you are.
9/7 (09:00-18:00, BJ Time) Online Bilingual Customer Service and CEO Direct Email can help you shop from China worry-free!
How do I buy from Superbuy?
Step 1: go sign up for Superbuy!
The sign-up process is super simple. I think I just took 1 minute to complete the whole account sign-up. All you need to do are just 3 steps:
- Enter your email address
- Set up your password
- Verify your email address
Feel free to sign up today and play with this platform a bit. I’m sure you’ll find a lot of interesting stuff from it!
Step 2: Select the item
Then, find a product you want to buy from Taobao. Check out this Taobao shopping guide (or this) to get started.
Method 1
Find the product you want to buy on Taobao / Tmall / JD.com, and copy the product link and paste it into the search bar (or just copy and paste the link shared by your friend).
Method 2
Enter the product name in Superbuy’s search bar and select from the recommended products provided by Taobao, Tmall, and JD.com.
Step 3: Submit Order
Superbuy can capture the info of 99% of the products on Taobao / Tmall / JD.com. You can directly select the color, size, and quantity, and click “Add to Cart” or “Buy Now”. (Sign up for Superbuy today)
When purchasing from the above platforms, if the “Fill in A Shopping Agent Order” page appears, you need to fill in the order info manually, then click “Add to Cart” or “Buy Now”.
Step 4: Pay for Items
Choose a payment method and pay for the item and the Chinese local delivery fee.
- Available for multiple currencies.
- Payment Methods: PayPal, Credit Cards, Wechat, Alipay, Chinese Debit Cards, Bank Tele Transfer, Bitcoin.
- Enter the destination country and remarks regarding your requirement. If you need value-added services, just select such services, then submit the order after review.
Step 5: Superbuy Purchase
Our shopping agents will contact the seller and purchase your ordered items. During the purchasing process, you can click ‘order inquiry’ to contact our shopping agents for any further details, and they will contact you via email or message if needed, i.e. some information is needed to be completed by you.
Step 6: Superbuy Inspection and Storage
Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘My Superbuy’– ‘Warehouse’ to view the item once it is stored.
- Once the item has arrived at our warehouse, a series of quality inspections will be carried out and the photos will be taken for you to view. Superbuy will contact you immediately if there are any problems.
- Products purchased from 1688 has a different set of quality control standard, you can refer to Superbuy’s Shopping Agent User Manual.
- You can send the stored items overseas (Step 6-9) or continue to purchase more and then send them all together (Repeat Step 1-5, then Step 6 -9)
- Superbuy provides 90 days of free storage service for the items.
- Stock up and consolidate them to ship overseas in order to save shipping fees.
Step 7: Submit for Delivery
Visit ‘My Warehouse’ and select items then submit them for delivery. Fill in delivery details and choose the recommended type of delivery. (Sign up for Superbuy today)
Step 8: Pay the international shipping fee deposit
Select payment method for the international shipping fee deposit and customs fee.
The international shipping fee deposit is calculated according to the product’s estimated weight, the selected shipment method, and the destination.
The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the amount of difference will be returned to your Superbuy account after the product is shipped. (Sign up for Superbuy today)
Step 9: Superbuy Delivery
Consolidate and pack items, reinforce packages, weight, and send them out for delivery.
Step 10: Waiting for your package to arrive
You can track your package and follow its shipping progress on the “Parcels” page. (Sign up for Superbuy today)
Step 11: Delivered & Review
Once you have received the parcel, you can confirm the delivery via‘My Superbuy’ – ‘Parcels’. If you have any questions regarding the parcel, you can also choose the relevant parcel and apply for after-sales service.
The shipping price of Superbuy
The table below is showing the shipping companies’ price and time / first 1kg (Note that after the first kg, the price will decrease. More kg = cheaper). Also, there will be a customs tax (around $2-$3).
Shipping services for the United States
| USPS: | around 8-15 days, with a price of $16 |
| EMS: | around 5-10 days, with a price of $24 |
| China Post: | around 15-31 days, with price $19 |
Shipping services for Canada
| Preferential line: | around 7-15 days, with a price of $15 |
| EMS: | around 5-10 days, with a price of $27 |
| China Post: | around 15-30 days, with a price of $19 |
Shipping services for Brazil
| EMS: | around 5-10 days, with a prince of $34 |
| China Post: | around 15-30 days, with a price of $23 |
Shipping services for France
| EUB: | around 10-20 days, with a price of $17 |
| EMS: | around 5-10 days, with a price of $27 |
| China Post: | around 15-30 days, with a price of $18 |
Shipping services for Spain
| DHL: | around 10-15 days, with a price of $20 |
| EMS: | around 5-10 days, with a price of $27 |
| China Post: | around 15-30 days, with a price of $18 |
Shipping services for the United Kingdom
| DHL Economy: | around 10-15 days, with a price of $17 |
| EMS: | around 5-10 days, with a price of $26 |
| China Post: | around 15-40 days, with a price of $18 |
You can also calculate the shipping fee and time here: https://www.superbuy.com/en/page/query/freight/
Superbuy doesn’t offer any courier services, they’ll ship your product using your preferred courier.
How do I pay Superbuy?
It’s also very easy to pay for the Items purchased at Superbuy:
- Add the products to your shopping cart and check out.
- Choose Payment Method as “Maybank2u” or “CIMB clicks” or “Hong Leong Bank” for Bank transfer; OR.
- Choose “Cash Bank-In” for offline bank-in or interbank transfer. …
- Check your order and “Confirm” it.
How long is shipping from Superbuy?
When you order an item from Superbuy, your personal agent will purchase it and ship it to Superbuy’s warehouse in Shenzhen, Guandong, China. It typically takes about 3-7 days to get to the warehouse once it is purchased.
How long will Superbuy hold items?
From their official website, I see that normally they provide 90 days of free storage service for your items, which is quite nice and enough for me.
Which Taobao agent is the best?
I do enjoy using Superbuy. It is professional, efficient, and provides free standard services. I always buy Chinese products through Superbuy no matter where I am.
Also, if you’re interested in learning more about other Taobao agents in the market, you can go check this article which is about introducing the 10 best Taobao agents.
FAQ: About Superbuy
You have up to six months of free storage to store your items. You can arrange a suitable time for delivery and remind us to deliver your items to you. If you do not need the items immediately, you can stock more items and deliver them in one bundled shipment in order to save the delivery fee.
It typically takes about 3-7 days to get to the warehouse once it is purchased. Once it has arrived, it takes about a day or two to process, be inspected, and be stored.
Rehearsal packaging can help you pack and weigh the package in advance, and let you know the actual weight of the package in advance.
Superbuy Social Medias
Twitter: https://twitter.com/superbuychina
Instagram: https://www.instagram.com/superbuyshopping
Linkedin: https://www.linkedin.com/company/superbuy-official
